Are you having issues accessing an electronic article, journal, or library database?

To troubleshoot an electronic access issue please answer the following questions:

  • Were you trying to access the article from the general library search or a specific database or resource?
  • Where were you trying to access the article? Were you on or off-campus?
  • If they were off-campus, how were you connecting to the resource: via VPN or just your UCID?
  • Have you tried accessing the resource in a different web browser and received the same error?  If you can access the resource in a different web browser it may be due to your web browser cookies and cache. Clearing your cookies and cache may fix this access issue.
  • If you are still getting the error, please either share a screenshot or the specific error message you are getting and we will investigate the matter further.
  • Any other details you want to provide about the situation.

If you are still having issues please email libtech@njit.libanswers.com with answers to these questions and we will respond to you inquiry.  Thanks!  


Answer

  • Last Updated Dec 21, 2023
  • Views 7
  • Answered By Jennifer King

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