Are you having issues accessing an electronic article, journal, or library database?

To troubleshoot an electronic access issue please answer the following questions:

  • Were you trying to access the article from the general library search or a specific database or resource?
  • Where were you trying to access the article? Were you on or off-campus?
  • If they were off-campus, how were you connecting to the resource: via VPN or just your UCID?
  • Have you tried accessing the resource in a different web browser and received the same error?  If you can access the resource in a different web browser it may be due to your web browser cookies and cache. Clearing your cookies and cache may fix this access issue.
  • If you are still getting the error, please either share a screenshot or the specific error message you are getting and we will investigate the matter further.
  • Any other details you want to provide about the situation.

If you are still having issues please email with answers to these questions and we will respond to you inquiry.  Thanks!  


  • Last Updated Dec 21, 2023
  • Views 7
  • Answered By Jennifer King

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